Presentation in Spanish | Presentación en español
Presenter: Mike F., TIAA
Learn about the rebuild of a technology forum’s public-facing website to improve outreach, search visibility, navigation, maintainability, analytics, and access to both AA resources and technical collaboration.
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Description
Learn about the rebuild the TIAA Forum website and how it centered around a broader public purpose that connects technology collaboration with outreach, AA information, and easier long-term maintenance. The presentation traces the evolution from a forum-centered resource to a public site with improved navigation, SEO, analytics, organizational information, history, a glossary, technical material, and a built-in LLM helper for summarizing forum content. It also discusses the WordPress and Discourse stack, findings from reviews of Area websites, mobile usability, volunteer training, and the larger question of how independent AA technology communities can share expertise without undermining the autonomy of local service entities.
From the NAATW 2026 Workshop, Sept. 11-13, 2026 | San Francisco Bay Area, CA
