Presenter: Melissa E., Durham, NC (In-Person)
Use simple usability testing methods to improve AA websites for newcomers, members, and trusted servants.
Presentation Media
Description
Use AA website usability testing to identify where real users struggle to find information, complete tasks, or understand a service website. Emphasizes practical, do-it-yourself methods for observing users, testing navigation and content, improving accessibility and clarity, and making website decisions from evidence rather than assumptions.
