Presenter: Karen, Ari, James of San Francisco/Marin Intergroup Tech Committee
Demonstrate how live website chat can create another entry point for people seeking help from AA and can help to field 12th Step “calls” incoming via websites for intergroups and other service entities.
Presentation Media
Listen to the Presentation Audio: [Note: Audio volume/quality low]
Description
Demonstrates how chat for 12th Step AA service can reduce barriers for newcomers, visitors, and concerned loved ones who may be more willing to type than call. Reviews how a help chat team was organized, how volunteers respond in real time, and how the tool can connect people to meetings, reassurance, phone support, and local AA members.
